Position: Get Ready to GROW Client Intake and Administrative Support Staff
The Get Ready to GROW Client Intake and Administrative Support staff member provides support, direct screening, and facilitative services to early childhood programs, healthcare providers, and community-based organizations as well as parents/guardians in an effort to improve the overall health and development of young children. Specific emphasis is placed on providers’ and parents’ immediate access to child screening results, resources, and services that meet children’s identified needs. The Administrative Support Staff will: Organize and monitor screening and community events, maintain calendars, schedule families for screenings, maintain and monitor screening data, support parent/guardian access to screening results on the family/parent portal, complete some screenings, and provide follow-up support as needed for families. Job responsibilities contribute to supporting parents/families, especially those in underserved populations, to access quality and culturally competent services for their children. These responsibilities will be fulfilled as a member of the Get Ready to GROW team and as Children’s Institute staff – thereby increasing overall program, family, and community engagement capacity in the Finger Lakes region of New York State.
You desire a career aligned with our Mission, Vision, and Core Values:
Our Mission: Joining together to raise every child’s complete wellbeing
Our Vision: Supportive communities where every family can raise children who thrive as they live, learn, and play.
Our Core Values:
Racial and Social Justice: We work collectively to be anti-racist and to promote social justice by removing barriers to equity and ensuring inclusion of all people.
Children and Families First: We honor and value children, youth, and families as experts in their own lives, and promote success in all areas of well-being.
Transformation with an Engaged Presence: It is our duty to participate with cultural humility, always learning, reflecting, and applying new understandings to strengthen the systems and communities that health, learning, and growth depend upon.
Partnerships Are Essential: We team with community partners, shoulder-to-shoulder, to develop and deliver measurably effective solutions to serve children, families, and providers.
Interdependence of Research and Practice: We believe that taking action informed from lived experience, research, and practice achieves outcomes that children, youth, families, and communities desire similarly.
Ethical and Responsible Use of Resources: We are good caretakers of resources and relationships that benefit children, including the ethical use of data.
The GROW Client Intake and Administrative Support staff member:
- Organizes screening events, family sign-up, screening calendar, and updating of resources and forms. Communicates with partners in community-based locations.
- Establishes a visible individual and organizational presence in the community. Provides information, services, and support where family members live, work, spend time, and access services. Demonstrates flexibility to work occasional evenings and weekends for community events. Participates in Children’s Institute’s marketing, communication, community, and outreach teams and activities to develop relationships and awareness with families, programs, and communities.
- Provides information to families and programs while developing and practicing cultural humility and using authentic methods that respect cultural, educational, linguistic, literacy, health and educational needs, and life experiences. Supports families’ connections to necessary services. Provides basic developmental and comprehensive screening information and additional resources that promote program/parent/family understanding of content. Documents screening/referrals/service outcomes and follow-up in web-based database. Becomes familiar with community agencies and the services they offer in order to share such information with families appropriately.
- Supports meetings of conveners and collaborative partners: Provides administrative support, assists in preparation of materials, meeting notes, follow-up, etc.
- Completes routine project-related administrative tasks. Maintains ongoing communication with project partners and participants to facilitate timely data collection and sharing in compliance with project requirements. Supports communication needs as appropriate. Supports development and management of program documents and materials. Participates in administrative and staff teams at Children’s Institute to develop, strengthen, and align relevant processes and practices and technology implementation.
- Bachelor’s degree preferred. Lived experience beyond what can be learned in formal educational settings is valued and considered required.
- Previous experience in a service-related field (5 years minimum) required.
- Demonstration of empathy, acceptance of a variety of clients, and the ability to work one-to-one in a supportive, nurturing relationship. Passion for helping children grow and thrive. Ability to communicate well written and orally in English (and Spanish, preferred). Professional and positive attitude, confidentiality of personal child/family and program information, enthusiasm toward the work and the mission of the organization, dependability; follows through in a timely manner, punctuality, neat and legible handwriting, computer literate (Word, Excel web-based system data entry), courteous, calm, and respectful, demonstrated commitment to equity and anti-racism work. Desire to learn, develop professionally, and innovate with processes, technology, and use of data. Bilingual (Spanish) preferred.
Children’s Institute is committed to equal employment opportunity for all persons regardless of race, religion, color, national origin or citizenship, ancestry, sex, gender, gender identity, gender expression, age, disability, sexual orientation, marital, military, or veteran status, or any other status or characteristic protected by law.
We welcome qualified candidates with lived experiences to help us best serve our great Community!
If this job sounds like something you would find fulfilling and is aligned with your career goals, even if your experience isn’t exactly in line with the points above, please consider applying anyway. Experience comes in many forms and your interest and passion can go a long way. We know that a diverse team makes for the best collaborative work and creative thinking. We are dedicated to adding new perspectives and experiences to the team and encourage everyone who is interested in the work to apply.
How to apply:
To apply for this position, contact Kim Avery, Program Director, Get Ready to GROW / Early Care and Education Specialist, at firstname.lastname@example.org. Questions can be directed to (585) 295-1000, ext. 294. Please send a cover letter and resume as .pdf attachments.
Equal Employment Opportunity
Children’s Institute is committed to equal employment opportunity for all persons regardless of race, religion, color, national origin or citizenship, ancestry, sex, gender, gender identity, gender expression, age, disability, sexual orientation, marital, military or veteran status, or any other status or characteristic protected by law.